Privacy Statement

At Quokka Hong Kong Limited (“Quokka”, “we”, “our” or “us”), we want to strengthen your engagement offerings and bring your employees together. This privacy policy (“Privacy Policy”) explains to you on how Quokka collects, use and share your personal data through your use of our mobile application and website (“Quokka Platform”). Beyond this Privacy Policy, your use of Quokka Platform is also subject to our Terms of Service.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Quokka may collect, use, store and transfer different kinds of personal data about you including but not limited to your name, date of birth, profile picture, email address, telephone numbers, internet protocol (IP) address, Facebook or Google identifier (as the case may be) content you view, your action within Quokka Platform (e.g. the dates and times of your visits, location and your clock-in and clock-out data). Further personal information may be collected, used, stored and transferred by us upon the improvement of Quokka Platform.

We may collect your personal information from you (e.g. when you sign up for an Quokka account or giving feedback to us), automated technologies while you interact with Quokka Platform, third party service or software provider including but not limited to Google Analytics and Google AdWords (please see and other third parties such as your employer.

Quokka or our third party service or software provider may receive your personal information by employing cookies or other similar tracking technology to authenticate you as a user when you log into your account, understand how you navigate through the Quokka Platform and interact with Quokka advertisement, to learn what content is popular, to keep a record of your preference and improve our services. You can find more information about cookies and network advertising and how you may opt out from some of the tracking at and

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the service we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.


We will use your personal data we collect from you for the purposes for which it was collected, including but not limited to:

  • register you as a new user;
  • determine and verify your identity as an employee/ contractor to your employer for the use of Quokka Platform;
  • manage our relationship with you;
  • provide, improve, expand and promote Quokka Platform;
  • deliver relevant content and advertisements, either through us or one of our partners, to you or understand the effectiveness of the advertising we serve to you;
  • make suggestions and recommendations to you about goods or services that may be of interest to you;
  • analyze how do you use Quokka Platform and personalize your Quokka Platform experience;
  • merger, acquisitions and internal management; and
  • respond to request from regulator or court or any proceeding.
  • If you wish to understand the type of personal data used, legal grounds for keeping your personal data and period of keeping your personal data for the relevant purposes, please contact us.

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


    We may share your personal data with the parties set out below for the purposes above.

    Application Programming Interface (API) and Integration Partners. If you connect to Quokka Platform through an integration with a third party service, we may share information about your use of Quokka Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

    Third Party Service Providers. While using Quokka Platform, we may be using third party software or service for various need in order to collect, record, store, alter, use, disclose and process the personal information or perform services on our behalf or to provide Quokka Platform. Note that these are independent software or service providers and Quokka does not take any liability about the information collection policies of these providers, or about any kind of issue including their use of your personal information or data breach directly or indirectly resulting from them, legal or otherwise, relating thereto.

    Other Third Parties. We may also share your personal data with the following parties:

  • Your employer’s administrator, your co-workers who use Quokka Platform and any other company or individual you engage with through Quokka Platform.
  • Other companies owned by Quokka or own Quokka.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, we have no control over whether the new owners will use your personal data in the same way as set out in this Privacy Policy.
  • A regulatory authority requests which we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process.
  • Any other party in order to comply with a legal requirement or process, including but not limited to, subpoenas, court orders or other compulsory disclosures.
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


    You may access your personal information to the extent required by law to review, update, and correct inaccuracies. Upon request made to us, Quokka will provide you with reasonable access to the personal information we collect about you. You can correct, transfer, update, modify, or delete this information by logging into your account and updating your information using Quokka Platform. You may also limit the use and disclosure of your information by following the opt-out links on any marketing message sent to you or contacting us at anytime.

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


    Data Security. We have put in place appropriate security measures to protect your personal information collected through Quokka Platform. However, Quokka cannot guarantee the security of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    Children’s Privacy. Quokka does not intentionally collect personal data from minor (according to applicable laws) as Quokka Platform is not directed to children. We are also unable to identify the age of persons access and use our Quokka Platform. If you trust that we have inadvertently collected personal data about your child, please contact us, and we will attempt to remove this information. If a minor (according to applicable laws) has provided us with personal data without parental or guardian consent, the parent or guardian should contact us to remove the relevant personal data.

    Retention. We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    6. OTHER

    Changes to your personal data. You may change your personal data through your account on Quokka Platform. However, you may not be able to modify information that your employer requires us to maintain.

    Changes to this Privacy Policy. Quokka may modify our Privacy Policy periodically. As long as you use Quokka Platform, you are agreeing to this Privacy Policy and any updates we make to it.

    Contact Details. If you have any questions about this Privacy Policy or your personal data, please contact our support team at or Room 1306, 13/F, Tai Tung Building, 8 Fleming Road, Wan Chai.

    Last Edited on 2019 October 26th